This Refund & Cancellation Policy applies to all subscription services and digital products offered by ArtoMania Studio Pvt Ltd ("Company", "we", "our", or "us") through the Studio99 platform and its associated products.

1. Subscription Cancellation

1.1 How to Cancel

You may cancel your subscription at any time through:

• Your account dashboard at accounts.studio99.app
• Contacting our support team at support@studio99.app

1.2 Effect of Cancellation

• Your subscription will remain active until the end of your current billing period
• You will not be charged for subsequent billing periods after cancellation
• Access to premium features will be revoked at the end of the billing period
• Your account and basic features will remain accessible

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Within 7 days of purchase: Full refund if you are not satisfied with the service and have not extensively used premium features
• Service unavailability: Pro-rated refund if our services were unavailable for an extended period (more than 72 consecutive hours)
• Duplicate charges: Full refund for any accidental duplicate payments
• Unauthorized transactions: Full refund for verified unauthorized charges

2.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Subscriptions cancelled after the 7-day refund window
• Partial month usage after cancellation
• Accounts terminated for Terms of Service violations
• Usage-based charges that have already been consumed
• One-time purchases of digital goods after delivery

3. How to Request a Refund

To request a refund:

1. Email us at support@studio99.app
2. Include your registered email address and order/transaction ID
3. Provide a brief reason for the refund request
4. Our team will review and respond within 3-5 business days

4. Refund Processing

• Approved refunds will be processed within 5-7 business days
• Refunds will be credited to the original payment method
• Bank processing times may vary (5-10 additional business days)
• You will receive email confirmation once the refund is processed

5. Free Trial

If we offer a free trial period:

• You will not be charged during the trial period
• You may cancel anytime during the trial without charge
• If not cancelled, your subscription will automatically convert to a paid plan
• Trial periods are limited to one per user/account

6. Price Changes

If we change subscription prices:

• Existing subscribers will be notified at least 30 days in advance
• You may cancel before the new price takes effect
• Continued use after the price change constitutes acceptance

7. Contact Information

For refund requests or billing inquiries:

8. Disputes

If you are unsatisfied with our refund decision, you may:

• Request escalation to a senior support representative
• Contact us with additional information supporting your request
• For unresolved disputes, contact your payment provider

9. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of any changes.